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Practical notes from the dealership phone floor.

Operating observations, messaging lessons, and plain-English posts on inbound call handling.

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Customers celebrating a vehicle purchase at a dealership

The 2026 Dealership Margin Squeeze: High Interest Rates, Floorplan Costs, and the New Inbound Discipline

A strategic guide for dealership leaders protecting gross profit while inventory carrying costs, price pressure, and customer response expectations keep rising.

2026-05-247 min read

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