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Fixed operations

A voice layer that helps theservice drive book routine work.

Routine service calls book themselves. Most callers never realize they are speaking to an AI. Status checks, hours, recalls, and parts inquiries are handled before the phone interrupts a write-up.

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Live in daysNo DMS or scheduler swap24/7 coverage on the driveStandard MSA
Service on the floor.
92%Routine calls auto-handledHours, status checks, and standard bookings answered without an advisor.
2:14Average handle timeInbound to confirmed appointment, including verification and notes.
24/7Coverage on the driveLunch, write-up rush, weekends, and after-close calls answered the same way.
0DMS or scheduler swapsWorks on top of your existing routing and booking workflow.
Capabilities

Coverage the drive actually wants on the team.

Built around how service phones really ring. Every call answered, every routine job booked, every advisor protected from work the phone should never have created.

Booking workflow

Service, oil and brake

Live scheduler
Fri 4:00 PMFull
Sat 8:30 AM
Sat 10:00 AMOpen
Sat 1:30 PMOpen
Mon 7:30 AMOpen

Confirmation sent

Sat 8:30 AM, Bay 4 with Marcus. Reminder text scheduled for Friday 5:00 PM.

Source: inbound callAvg. book time 1:42
01. Appointment booking

Routine maintenance books itself, on the first ring.

Customers asking for an oil change, tire rotation, or recall get an appointment confirmed before the call ends. Uobo-Connect writes into the scheduler your team already uses.

  • Mirrors your hours, services, and bays
  • Writes to your scheduler, no parallel system
  • Sends confirmation and reminder texts

Live transcript

Service, status check

On call
CallerHi, I dropped off the Tucson this morning, RO 4188. Any update?
UoboYes, your vehicle is in the shop with Marcus. He just started the diagnostic. I will not interrupt him, but I can take a message and have him call you back within the hour.
CallerThat works. Please ask him to confirm the brake estimate.

Advisor alert queued

Marcus T., callback within the hour. Brake estimate flagged. Drive not interrupted.

RO 4188, in shopNo transfer needed
02. Status checks and advisor protection

Status calls get answered without stealing the drive.

When a customer calls about a vehicle already in the shop, Uobo-Connect confirms it is in process, takes a message, and queues a callback for the advisor. The phone stops interrupting your drive.

  • Recognizes returning customers and open ROs
  • Queues callbacks with full context
  • Live transfer when the conversation calls for one
Hours and directionsAnswered every time, the same way. No more calls bouncing to a busy advisor for a one-line answer.
Recall and OEM campaignsCaller VIN captured, eligibility flagged, appointment booked or routed for verification.
Parts inquiriesQualified, captured with VIN and contact, and routed to the parts counter with a callback window.
Warranty and goodwillTriaged with the right context so the advisor can decide, not diagnose the call first.
A day on the drive

Five hours every week the phone takes from your team.

Service phones do not ring at convenient times. They ring at write-up, at lunch, at close. Uobo-Connect absorbs the routine work so advisors stay with the customer in front of them.

Vehicles on lifts on a busy dealership service drive
On the drive

Live coverage

Every inbound call answered, even when the drive is at full capacity.

  1. 07:30Step 01

    Doors open, write-up rush

    Walk-ins are taking advisor attention. Inbound status calls and oil-change bookings are handled by Uobo-Connect before the first ring is wasted.

  2. 10:15Step 02

    Mid-morning lull, customer follow-ups

    Recall, warranty, and parts callers get qualified, captured with VIN, and routed to the right counter with a callback window. No advisor pulled off the drive.

  3. 12:30Step 03

    Lunch coverage, full bench

    Half the team is off the floor. The phone keeps ringing. Routine bookings continue without missed calls or voicemail piles.

  4. 16:45Step 04

    End of day status checks

    Customers asking when their vehicle will be ready get answered the same minute they call. Open ROs are recognized. Advisors are not interrupted on close-out.

  5. 19:00Step 05

    Post-close, weekend bookings

    After-hours callers book themselves into Saturday slots. The team walks in to a confirmed schedule, not a backlog of voicemails.

Built for

The people who run fixed operations.

One coverage layer, calibrated to the people who actually keep the drive moving. Pick the role that matches your week.

Service manager on a phone call at the service desk
Service Manager

In frame

Service manager on the phone

Service Manager

Primary concern: CSI, advisor focus, throughput

A drive that runs on the work, not on the phone.

Routine calls disappear into a workflow. Advisors spend more time on write-ups and walk-arounds. CSI improves because the customer with a question gets an answer, not a voicemail.

  • Advisor-protected call routing
  • Status checks resolved without transfer
  • Daily summary of every inbound call
Friction, then resolution

Where service drives lose time, hours, and ROs.

The same friction shows up at every store. Uobo-Connect is the answer to the work the phone keeps creating.

Write-up rush

Phones interrupting advisors mid write-up.

Routine calls absorbed before they reach the drive.

Lunch + close

Voicemail piles when half the bench is off the floor.

Inbound answered the same way at 12:30 as at 9:00.

Weekend slots

After-hours bookings going to a competitor by Monday.

Saturday slots filled by callers themselves, overnight.

Open ROs

Status checks pulling techs off the line.

Open ROs recognized, callbacks queued with context.

OEM campaigns

Recall and warranty overflow with no system to absorb it.

VIN captured, eligibility flagged, appointment booked.

Parts counter

Parts inquiries lost between counters and advisors.

Structured handoff with vehicle, VIN, and request attached.

From the drive

What service leaders say

“The service agent is probably one of the most innovative pieces of tech for dealers I have ever seen. After two days of watching it work, I am truly blown away ... Bravo my friend, you guys have something here that can't be denied.”
BW
Bradley WhipGeneral Manager, Provincial Chrysler
FAQ

Questions fixed opsleaders ask first.

Answers for service managers, advisors, and dealer principals evaluating voice coverage for the drive.

Still have questions? Talk to us

  • Yes. Uobo-Connect books standard maintenance and recall appointments into the workflow your store already uses. Complex jobs and diagnostics are routed to an advisor with full context.

Book a Demo

Give the drive its time back.Let the phone handle the routine.

Stop staffing for the worst phone hour of the week. Deploy a voice layer that books routine calls, protects advisor focus, and routes complex work with full caller context.

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Live in daysNo DMS or CRM API24/7 coverage